Delete your SOLE account

Send a deletion request

Email Trine Studios at support@trinestudios.co with the subject NORTH SOLE account deletion.

If the button does not open an email app, copy the address into your email service. Sending this message requests deletion; clicking the button alone does not delete anything.

1. Send from your SOLE sign-in email if you still have access to it.
2. State that you want your NORTH SOLE account and associated personal data deleted. If you use another email to contact us, identify the SOLE sign-in email.
3. We will verify that you own the account, handle the request and reply with the outcome. If you cannot access your old email, tell us so we can discuss another way to verify ownership.

What the request covers

Deleting a SOLE account covers its associated profile and email links, invitations and group membership, identifiable challenge activity and progress, private journal and reflection entries, saved external-service connections and cached imports, sign-in sessions, notification registrations and linked feedback reports or screenshots.

You will lose access to that SOLE account and its saved history. The studio will confirm when the request has been completed; this page does not perform an automatic or instant deletion.

Exceptions and copies held elsewhere

If limited records must be retained for legal obligations, security or resolving a dispute, we will explain what remains, why and for how long. Our response will also explain any remaining backup copies and their retention. We will not treat simply disabling your account as completing a deletion request.

Deleting SOLE data does not delete your Apple Health, Health Connect or MyFitnessPal data, or records independently held by your gym or challenge organiser. Contact those services separately if you want their originals removed. Information another member has already copied or recorded outside SOLE is outside our control.

Delete selected data instead

You can also email us to request deletion of particular SOLE data without deleting the whole account. Explain which entries or records you mean, without sending unnecessary sensitive information. We will explain what is possible and any effect on your challenge progress.

To stop MyFitnessPal imports, use Disconnect in Nutrition. This removes its connection and cached diary from SOLE. To stop automatic steps, stop syncing in SOLE or revoke its permissions in Apple Health or Health Connect. Stopping a connection does not remove activity already recorded in your SOLE history.

Uninstalling the app, signing out or leaving a challenge does not delete your account. Read the SOLE privacy policy for more information about data use and retention.